Policies

Salon Service

We do not issue cash or credit card refunds on salon services. However, should you have any questions or concerns about the service you received in the salon, please notify a salon coordinator within three days of your service. If you are not satisfied with the work performed, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service. Adjustments are made available to you at no cost only within two weeks of the initial service.

products

Retail products may only be exchanged for equal or lesser value products within 15 days of purchase. Returns are accepted for store credit only. No cash refunds will be given and no credit will be issued to your account. In order to exchange a used product, there must be at least 90% of the product remaining.

Vision Statement

Salon Red is an ever-changing business.  We pride ourselves on taking on new challenges, new projects, new ideas, and new opportunities with ease and grace.  Our clients come to us for their services but also to discover themselves in our space. We grow from within and we promote from within whenever possible.  Salon Red maintains its values and its quality by providing exceptional training. Our locations will continue to grow and expand.

Salon Red Environmental Fee

At Salon Red, we recycle everything except glass. By partnering with Green Circle Salons our discarded hair is shipped to Canada to be used to clean up oil spills, and our excess color is disposed of in an environmentally friendly manner instead of being washed down the drain.
We share the cost of doing this with you, and most services at Salon Red have an additional/
optional $5.00 environmental fee to help cover the expenses. Please, feel free to contact us if you have any questions or concerns. Thank you for helping Salon Red, and thank you for
helping our environment!

Operational Support Fee

Salon Red includes a $5 Operational Support Fee to support the resources and standards that allow us to deliver a consistent, elevated experience for every guest. This fee helps maintain the overall care, quality, and environment our guests expect, while supporting the behind-the-scenes operations that keep our salon running seamlessly.

Cancellation/No Show/Late Appointments Policy

Your appointments are very important to us, and we reserve this time especially for you. We understand that schedule adjustments may occasionally be necessary; therefore, we respectfully require a minimum of 48 hours’ notice for any appointment cancellation or rescheduling.

Cancellations, rescheduled appointments, or no-shows made with less than 48 hours’ notice will result in a charge of 50% of the total services scheduled. This policy applies to all appointments.

As a courtesy, appointment reminders are sent in advance via text and/or email. All appointments must be confirmed no later than 48 hours prior to the scheduled appointment time. Appointments that are not confirmed within this timeframe may be canceled and released to accommodate other guests. We appreciate your prompt confirmation, as it allows us to best manage our schedule and provide exceptional service to every client.  

Appointments booked online require a credit card to secure the reservation. The card on file will be charged accordingly if the appointment is canceled, rescheduled, or missed within the 48-hour notice period. Certain services may also require a credit card to hold the appointment, whether booked online or by phone.

If you arrive more than 15 minutes late for your scheduled appointment, we may be unable to accommodate the service and your appointment may need to be rescheduled. 

We appreciate your understanding and cooperation, as this policy allows us to respect our service providers’ time and continue delivering an exceptional experience for every guest.